Refund Policy

Effective 16 July 2026

APT assessments are personalized professional services prepared from the client’s submission. This policy applies to online assessment purchases; bespoke mandates are governed by their engagement terms.

Before work begins

A client may request cancellation before APT has begun reviewing the submitted materials. If accepted, APT will refund the amount received, less any non-refundable payment-processing charges where legally permitted.

After work begins

Once analysis or report preparation has started, the service is personalized and normally non-refundable. APT will nevertheless review documented service concerns fairly and in accordance with mandatory consumer law.

APT cannot deliver

If APT is unable to provide the purchased service for reasons attributable to APT, the client may choose a revised delivery arrangement or a full refund of the undelivered service.

Incomplete submissions and calls

The delivery period does not begin until payment and a complete, accessible submission are received. For Executive packages, review calls may be rescheduled with reasonable notice. Failure to attend an agreed call does not automatically create a refund entitlement.

How to request a refund

Email contact@aptadvisory.ch with the purchaser’s name, payment reference, package and reason for the request. Approved refunds are returned to the original payment method.